This position is supported by the Canada Summer Jobs program. To be eligible applicants must:
• be between 15 and 30 years of age at the start of the employment.
• be a Canadian citizen, permanent resident, or person to whom refugee protection has been con-ferred under the Immigration and Refugee Protection Act for the duration of the employment; and
• have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations.

ABOUT THE POSITION
Reporting to the Ticketing and Customer Service Manager, this role supports daily box office operations, coordinating the helpline for ticket sales, exchanges, and refunds while ensuring all customer inquiries are handled promptly and professionally.

The role also assists with event building in the ticketing system, reporting and box office data, community ticket donations, and festival ticketing preparation, including accreditation and discount codes. The position works closely with the Digital Communications Manager while collaborating with the marketing team.

Qualifications:
• 1+ years of experience working in customer service.
• Experience working with event ticketing systems
• Experience updating and managing content in WordPress.
• Intermediate to advanced proficiency in Microsoft Office systems (Word, Excel, PowerPoint).
• Demonstrated commitment to customer service experience.
• Outstanding communication and interpersonal skills.
• Strong decision-making skills and a results-driven approach.
• Highly organized, focused, and able to work within tight deadlines.
• Ability to multi-task and comfortably float between different positions.
• Experience working with volunteers is an asset.

Responsibilities:
Customer Service:
• Reporting to the Ticketing and Customer Service Manager, coordinates and oversees the box office helpline (selling, exchanging and refunding tickets).
• Assists in creating training materials for Front of House staff.
• Brings an excellent customer service experience to all VIFF patrons including the public, mem-bers, volunteers and staff.
• Build canned responses and automations in Freshdesk to support VIFF’s customer service processes.
• Ensure that required VIFF policies, procedures and processes are communicated effectively
• Ensures all customer inquiries are responded to promptly including phone calls, electronic com-munications, voicemails, and in-person visits.
• Assists with reception including deliveries, pick-up, and enterphone assistance.

Ticketing:
• Assisting the Ticketing and Customer Service Manager with event building through VIFF’s ticketing system.
• Collaborate with Ticketing and Customer Service Manager on data reporting and weekly box office reports for VIFF’s Year-Round Programming.
• Assisting on Community Engagement ticket donations.
• Assisting the Festival Ticketing Coordinator on festival accreditation needs, such as creating dis-count codes.
• Assist the Ticketing and Customer Service Manager on prepping festival ticketing materials.

Marketing and Website:
• Support the Digital Communications Manager with any web con-tent development including text, logos, image resizing, etc.
• Assist with updating the festival app with assets and event information.

APPLY: Submit a current CV and cover letter to [email protected]. Include “CS MARKETING COORDINATOR” in the subject line of the email.