This position is supported by the Canada Summer Jobs program. To be eligible applicants must:
• be between 15 and 30 years of age at the start of the employment.
• be a Canadian citizen, permanent resident, or person to whom refugee protection has been con-ferred under the Immigration and Refugee Protection Act for the duration of the employment; and
• have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations.

ABOUT THE POSITION
Reporting to the Ticketing & Customer Service Manager, the Festival Ticketing Coordinator is responsible for VIFF’s accreditation; generation and production of public and internal Festival accreditation including passes, ticket packs, promotional codes, individual ticket bookings and event invitations. Additional to those responsibilities, they support the Customer Service team with any public-facing inquiries during busy periods (such as program launch). They are responsible for a team of volunteers, assisting and training them on how to assemble accreditation and informing them with the necessary information to provide to the public.

Qualifications:
• One year’s experience working with event ticketing systems (preferred).
• Experience working in festivals, events, conferences, or arts administration.
• Intermediate to advanced proficiency in Microsoft Office systems (Word, Excel, PowerPoint).
• Experience with customer service.
• Experience leading a team.
• Highly organized, focused, and able to work within tight deadlines.
• Outstanding communication and interpersonal skills.
• Commitment to the principles of justice, equity, diversity, and inclusion.
• Demonstrated commitment to the customer service experience.
• Experience working with volunteers is an asset.
• Ability to lift 50lbs.

Key Responsibilities:
• Oversee the accurate and timely production of all festival accreditation materials (lanyards, passes, ticket stock, etc).
• Work across VIFF teams to develop a guest ticketing plan that works for various deadlines.
• Create documentation on how to redeem accredited tickets and passes.
• Communicate effectively and clearly with all departments to establish timelines and workflows.
• Communicate and train clear processes with various departments to request their bulk ticket and pass allocations for the festival.
• Print, organize and distribute all accredited tickets and passes.
• Support the Ticketing and Customer Service Manager and Marketing team in the creation of promocodes.
• During the festival period: release and update event inventory, as needed.
• In collaboration with the Volunteer Department, schedule a team of Festival Ticketing volunteers to help with the production and distribution of tickets and passes.
• Assist the Customer Service team during busy periods of public on-sale of tickets and festival passes.
• Ensure departmental volunteers have a positive experience of the festival.
• Assist with covering the reception of the VIFF Centre office, as required.
• Provide reports regarding pass activity and sales for post-festival.


Deadline for application is June 5, 2026
APPLY: Submit a current CV and cover letter to [email protected]. Include “FESTIVAL TICKETING COORDINATOR” in the subject line of the email.