ABOUT THE POSITION
Reporting to the Venue Operations Team, the Festival Cashier is responsible for providing excellent customer service, selling tickets to festival patrons, promoting VIFF campaigns, accessing ticketing information through our box office system, and cash management.

Key Responsibilities:

Box Office Operations
• Proficient use of Elevent Ticketing System to sell tickets, merchandise, and memberships.
• Perform basic math functions to collect payments.
• Cash handling and reconciliation.
• Set up and take down box office workstations and equipment as required.
• Keep workspace tidy, organized, and functional.
• Ensure that all box office signage is visible, up-to-date, and clean.
• Assist Venue Managers and volunteers as required.
• Ensure that opening and closing procedures are followed.
• Supervision of merchandise volunteers as needed.

Customer Service
• Ensure that VIFF Customer Service Policies and Processes are being followed.
• Create a welcoming and inclusive environment for VIFF members and guests.
• Assist with daily box office reconciliations as required.
• Assist VIFF members with ticketing issues (resetting passwords, account information) as required.
• Communicate all feedback to the Venue Manager and Venue Operations team.

Pre-festival and Post-festival:
• Attend mandatory pre-festival training sessions.
• Assist with venue load-in and strike (as required).

Qualifications
• Exceptional communication abilities. Bilingualism is an asset.
• Experience working with large teams and maintaining grace under pressure.
• Experience working with volunteers is an asset.
• Demonstrated commitment to the customer service experience.
• Comfort with ticketing systems.
• Familiarity with Microsoft Office programs is an asset.

Deadline for application is July 24th, 2026
How to apply: Please submit a current CV, along with a cover letter to [email protected]. Please include “HIRING FESTIVAL CASHIER” in the subject line of the email. We thank all applicants for their interest and advise that only those requested for an interview will be contacted due to the volume of applications anticipated. No phone calls, please.