**Please see posting link for application process.**

Alberta Theatre Projects (ATP) is seeking several dynamic Front of House Leads to execute our front-of-house operations, enhance the patron experience, and drive revenue growth through fundraising and merchandise sales. Reporting to the Front of House Manager, this role ensures that ATP’s theatre operations provide outstanding customer service by attending to patron needs and supervising the volunteer usher team.
This is a part-time, seasonal position located at Werklund Centre in downtown Calgary and requires working in the performance venues located in this historic space (this is not a remote based position). This position requires a flexible work schedule due to the operational needs of Alberta Theatre Projects and events taking place, including frequent evening, weekend, and holiday work.
Responsibilities
- Act as a point of contact for patron needs or concerns,
- Oversee, direct, and support a team of up to 13 volunteer ushers during each shift.
- Facilitate the safe and efficient flow of traffic in and out of the theatre, including during emergency evacuation scenarios.
- Prepare and maintain Front of House areas for public use each day.
- Provide exemplary customer service to patrons with seating or arrival issues and resolving conflicts.
- Hold a high level of familiarity and fluency with all aspects of Alberta Theatre Projects performances to provide patrons and potential customers with accurate information regarding the company, our products, the theatre, policies, and procedures.
- Assist with additional events throughout the year such as private event rentals of the theatre, donor receptions, or any other event where Front of House assistance is required.
- Effectively notice and communicate facility upkeep needs to the Front of House Manager. Maintaining a clean and organized facility ready for public interactions.
- Document and secure any Lost and Found items, communicating discoveries to the Front of House Manager and the rest of the team.
- Fundraising in lobby, assisting patrons with accessibility needs, liaising with bar staff and production team, and making lobby announcements, and other duties to assist the Front of House Manager as required.
Job requirements:
- A minimum of two years’ customer service/hospitality experience, preferably in a performing arts or other entertainment venue.
- Prior supervisory experience is preferred.
- Experience working with a team of volunteers is an asset.
- Knowledgeable and passionate about the work of Alberta Theatre Projects.
- Enthusiastic team player with excellent interpersonal skills.
- Must possess the ability to lead others, solve patron concerns as they arise, and communicate well with a wide range of patrons and volunteers.
- Must be comfortable and productive in a fast paced and dynamic work environment.
- Must be well organized, decisive, and have good follow-through skills.
- Excellent verbal communication skills (both one-on-one and public speaking).
- A professional demeanor and experience/ability in dealing with discerning patrons.
- An appreciation for the arts and for theatre.

**Please see posting link for application process.**